Macaronesian hotels– Check-in: 16:00 hours (on your arrival day we cannot guarantee your room keys before that time, if you arrive earlier and your room isn’t ready we have a luggage room so that you may start enjoying our facilities while waiting)
– Check-out: 12:00 hours (on your departure day your room must be vacated before that time).
– Unaccompanied minors are not allowed.
– Smoking/vaping is forbidden in the whole complex except on your balcony/terrace.
– Pets are not allowed.
– It is not allowed to reserve sunbeds in the pool area, our staff may remove any towels or personal items left on them with that purpose.
– Balls are not permitted, except when they are part of the activities organized by our Entertainment team.
– Food is not allowed on the sunbeds or around the solarium, only at the tables at the Snack-Bar.
– Inflatables (of a reasonable size) and floaties may get partially restricted during high season periods.
– Bicycles are not allowed in the guest rooms (there is a bike storage room avaialble at no extra charge).
– Cash payment is not accepted at the different bars/restaurants, any consumptions will need to be paid directly with credit card or make a room charge (you may open credit at the reception). At the Reception it is possible to pay with card or in cash as per your preference.
