COVID-19

You can check HERE the updated information regarding covid-19 requirements to enter Spain and the Canaries, as well as to stay in our hotel. We recommend that you check it before booking and shortly before your planned stay.

NEW NORMAL

At MARYLANZA SUITES & SPA our priority is the health and safety of our customers and staff.

We have therefore implemented hygienic-sanitary measures and protocols to allow us carry out our activity with all the guarantees and peace of mind for everyone. All these measures are subject to changes due to amendments in local regulation and depending on the progress in the knowledge on the virus, in order to adapt to the new reality.

INFORMATION

  • The laundry bag is provided on request.
  • The bar and restaurant menus are provided by means of a QR code, however some physical menus are available which are duly sanitized after each use.
  • No cash payments are allowed at the different bars and restaurants, only credit card or room charge are accepted. At the reception payment with credit card is preferred.

CLEANING AND DISINFECTION

  • Increase in the frequency of disinfection in public areas, emphasizing on communal-use items like toilets, lifts, handrails, door handles...
  • Natural ventilation protocols are reinforced.
  • Complete disinfection of rooms is carried out on a daily basis, emphasizing on items of major handling like telephone, TV remote control, door handles, bathroom fittings... There is an exclusive set of cleaning material per room.
  • Cleaning and disinfection of check-out rooms is carried out with hospital cleaning products.
  • Public toilets and lifts are disinfected several times daily.
  • Both the external laundry and our own guarantee the washing as per hospital standards.

SAFE SPACES

  • We have re-designed our communal areas and furniture distribution to allow distance between customers.
  • Sanitizing gel stations are provided at all key points.
  • Hygiene measures have been implemented at the buffet service to minimize risk of virus transmission, promoting whenever possible individual portions and one-dose formats.
  • A disinfection routine has been implemented for the sunbeds in the pool area.
  • The spa operates with previous reservation for a correct capacity control with a reinforced cleaning and disinfection procedure.
  • The gym is available with previous reservation along with the relevant hygiene measures.
  • Smoking is not permitted in the whole complex with the exception of the balcony/terrace

OUR STAFF

  • The Health & Safety Committee has been duly adapted to the new circumstances.
  • Our staff has been trained in the prevention and correct handling of the anti-covid19 protocols and is continuously updated as per the evolution of the sanitary reality.
  • Our staff is provided with the necessary personal protection equipment for a safe performance of their duties.
  • We have increased the frequency in the disinfection of communal areas with a great emphasize on communal-use elements like changing rooms, toilets, door handles, machines... Toilets and changing rooms are disinfected at least 6 times daily with a demonstrable virucide ability.
  • Natural ventilation protocols have been reinforced wherever possible.
  • Cleaning and disinfection of service areas is carried out thoroughly.

SERVICES AND FACILITIES

TEMPORARILY SUSPENDED

  • Belingo room and shows.

On the basis of local regulations and knowledge acquired on the virus there may be amendments, reductions or additions to this list.

HOW YOU CAN HELP US

  • Wear a face mask if you think that you may have covid-19 or feel ill, also in indoor crowded areas.
  • Keep the security distance of 1,5 metres whenever possible.
  • Wash your hands frequently and avoid touching your eyes, nose or mouth.
  • When coughing or sneezing cover your mouth or nose with your elbow.
  • Avoid crowds and respect queues.
  • Do not smoke within the whole complex (except on your balcony/terrace)..
  • Let us know with the relevant sign when you are absent from your room to allow its cleaning.
  • Avoid whenever possible the use of lifts. If you must use them please avoid to do so with other people and/or wear a face mask.

INFO COVID-19 CANARIAS:

900 112 061

If you have symptoms compatible with covid-19, please do not leave your room and contact our Reception (ext. 9).